Empowering people to do more
Our strategy for creating growth and value is clear!
With every engagement ,we have the continued privilege of helping our customers deliver valuable technology solutions that improve efficiencies and experiences to their employees and customers
People First
NIce's human approach to technology and customer-centric values are reflected in every team’s commitment to being better than they were yesterday, ensuring customers experience the highest levels of support.
Secure always
Nice's investment in mitigating risks and enhancing security for its core network and those of its customers and proactive maintenance and automation to resolve IT challenges ensures secure and seamless service.
Holding ourselves to account
At Nice's, we don’t simply rely on our view of our performance but hold ourselves to account for every transaction.
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Using the Net Promoter Score framework, we monitor our relationship performance with our customers every quarter as part of our Pulse survey and ask every client end-user to rank us on every interaction.
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Any ranking under six is automatically escalated to senior management and the relevant account teams, with a commitment to follow up within 48 hours to understand the ranking and what we need to do to achieve more
Our team = your team
As an extension of your business, Nice's people work collaboratively with you and your team to deliver tangible and measurable results, focusing on providing exceptional customer experiences at every engagement point, every day.
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Our team are the top one percenters in the industry. They are highly certified across a wide range of technology solutions and share a passion for driving continuous improvement and innovation, to ensure they deliver world-class experiences for our customers and their people, every day – wherever they are.
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This includes our proven leadership team, which focuses on ensuring our customers have modern and innovative solutions, and a seamless IT technology to grow their businesses without the pain
Being a good corporate citizen
As part of our corporate purpose, Nice is committed to being a good corporate citizen that positively contributes to the communities we operate in. This is backed by policies we have in place to respect human rights, act with fairness in all our dealings, and ensure our actions are socially responsible.